Everything we do centers around people.that means we obsess over how to make the lives of our customers, and their customers, better.and it means we prioritize a diverse f5 community where each individual can thrive.- this opportunity is in guadalajara, mexico_what will you do?- ensure the success of f5 low touch distributed cloud customers by providing oversight, adoption recommendations, and risk management.- maintain a deep understanding of f5 distributed cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.- help customers consistently achieve their business outcomes following the low touch digital processes.- monitor adoption and utilization trends, providing recommendations based on risk and business needs.- conduct periodic customer health checks to assess satisfaction and take action to ensure high retention rates.- identify renewal risks and collaborate with internal teams for successful renewals.- drive customer retention through digital and low touch motions, demonstrating the value of products and services.- advocate for customers, providing feedback to internal teams about products, pain points, and service experience.- collaborate with your peers to find opportunities to improve the low touch customer journeyskills & experience- experience in a customer-facing role involving saas solutions.- proven ability to quickly learn new technologies.- prior experience in a customer success/account management role.- proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.- customer-focused approach and consultative engagement style.- data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.- ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.- experience with f5 products a plus.how do you qualify?- showcase 0-2 years of customer-facing experience in a saas organization, preferably with internet security, cloud, and network technologies.- customer obsession with a passion for ensuring customers' success while balancing business needs.- hold a bachelor's degree in a technical or business-related field (computer science, software engineering, business management, entrepreneurship).other areas of focus:- excellent communication skills, including issue tracking, triaging, and crisis management.- deep knowledge of the customer success industry.- ability to travel up to 10% of the time.- proficiency in english is required.li-dc1li-hybridequal employment opportunity.