Job details
employment type: full-time
location: mexico city, distrito federal, mexico
job category: sales & marketing
job number: wd*
responsibilities
the inside sales rep will focus on identifying, nurturing and developing leads through to opportunities, cpq & proposal management, as well as negotiation/closing activities. To be successful, you will execute the sales process and cultivate growth by managing relationships internally and externally.
key aspects of the inside sales consultant role
* create proposals through cpq1 / pricing tools / service selection tool
* partner with gcoe and local area team for onsite asset counts / site details
* guidance on pricing
* upsell opportunities
* review & approval for proposal prior to customer submittal
* meet customer needs
* meet internal approval process guideline (doa - delegation of authority)
* manage a set of contract renewals to upsell and cross‑sell across the base and be responsible for retention of these renewals
* look for digital opportunities across the base and upsell where appropriate
* outbound calling for follow‑up
* capture & update all actions in sfdc
* weekly call blitzes and follow‑up on submitted proposals
* identify markets with large backlog of unsold & focus attention to drive activity
how you will do it
generate sales opportunities via phone and through various lead sources such as engineer leads that require proposing and closing sales. Be proactive, comfortable selling from the desk, and carry out key actions to close sales in line with your target and quota. Contact contract renewal customers 90 days in advance to identify cross‑selling and upselling opportunities. Lead with all field‑based leads and service recommendations requiring proposal and closing with the customer. Capture the sales lifecycle in our crm system (sfdc). Promote johnson controls' service value proposition to building owners, facilities managers and it managers. Interact with customers daily, identify and offer appropriate solutions or hand‑off qualified leads for opportunities outside your scope to outside sales partners.
required qualifications
* minimum of 2 years of inside sales, telemarketing selling, or business experience
* undergraduate degree or 2‑year degree & relevant experience
* undergraduate degree in business, electronics, mechanical or electrical engineering (preferred) or 2‑year degree & relevant experience
* proficiency with ms office programs (word, excel, powerpoint, outlook) and internet‑based software
* excellent verbal and written communication skills
* ability to multi‑task, prioritize, and manage time effectively
* a high level of integrity and resilient temperament
* service‑minded, customer‑centric self‑starter
* adaptable and able to demonstrate active listening skills and customer empathy
* analytical skills and detail orientation
preferred qualifications
* 2–4 years of inside sales, telemarketing selling experience or business experience at a product company
* undergraduate degree in business, electronics, mechanical or electrical engineering
* track record of over‑achieving goals
* demonstrated ability to influence account decision makers at key levels
* strong phone presence and experience dialing dozens of calls (8–10 on average) per day
* experience working with a crm database
* ability to rapidly build knowledge of johnson control's product lines
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