Application must include a resume written in english.
intermodal coordinator mexico (icm)
responsible for coordinating shipments, both northbound from mexico and southbound to mexico. The icm will plan for asset availability throughout the mexico im network and book freight in accordance to network needs. The icm will work directly with the customer to provide a high los. The icm will plan drayage assets out of mexico, and work with us dispatch to ensure service expectations are met.
responsibilities
* customer service: booking new loads out of edi, or by email tender; providing service updates to the customer; relaying drayage/rail information to the appropriate customer service rep within bison; assisting customers through phone/email in a timely manner; providing service updates, reason codes, and scorecard data; submitting cost recovery for any accessorials such as storage, detention, etc.
* drayage and rail providers: assigning and dispatching 3rd party dray coverage in mexico, assigning/billing rail providers; track and trace each container daily to ensure etas are on schedule; communicate any rail delays to the respective planner, customer, or csr; assigning and tendering loads to drayage partners in mexico, ensuring the draymen receives all applicable load information while rates and pos are updated in maverick; sourcing additional drayage partners and negotiate rates; submitting waybills via rail portal.
* equipment management: monitor equipment pools at customers, drop yards, and rail yards to ensure equipment returns; assign the correct equipment type to each load per mexico asset network defined by manager; report damage to containers to the manager and attend to them.
* team duties: support the bison operations to achieve departmental objectives; be aware of issues beyond specific region and understand impact on entire network; involve in issues outside region or regular scope; engage in other projects and activities as assigned by the manager intermodal operations.
ideal candidate
* 2+ years of experience in logistics, transportation, or supply chain operations.
* experience in intermodal transportation is considered a strong asset.
* proven ability to adapt to changing situations and thrive in a dynamic environment.
* exceptional problem-solving and analytical skills.
* strong oral, written, and interpersonal communication abilities.
* bilingual in spanish and english.
* demonstrated initiative and a proactive, analytical mindset.
* a commitment to exceptional customer service.
* excellent decision-making and organizational skills.
* solid understanding of trucking regulations, industry trends, freight lanes and rates, and north american geography.
benefits
* monthly food vouchers.
* savings fund.
* christmas bonus.
* vacation day and bonus.
* private health insurance.
* life insurance.
travel – occasional travel may be required as necessary within the scope of work of the icm to rail providers, cartage providers, customers, vendors.
shift: monday to friday, 08:00 - 17:00.
bison transport is committed to diversity and inclusion in the workplace.
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