Responsibilities:
operational management:
1. oversee daily hotel operations, ensuring seamless 5-star guest experiences.
2. manage front desk, housekeeping, maintenance, and gitano beach departments.
3. maintain high standards of cleanliness, safety, and compliance.
4. implement and monitor quality control processes.
5. ensure timely resolution of guest complaints.
systems and processes:
1. set up and implement efficient operational systems and processes.
2. develop and maintain standard operating procedures (sops).
3. ensure compliance with hospitality industry standards.
4. conduct regular audits to ensure quality and consistency.
star excellence:
1. deliver exceptional guest experiences, exceeding expectations.
2. foster a culture of excellence among staff.
3. ensure attention to detail in every aspect of hotel operations.
4. conduct regular guest feedback analysis.
revenue management:
1. analyze occupancy, rates, and revenue trends.
2. implement strategies to optimize revenue and occupancy.
3. monitor and control expenses.
4. develop and execute revenue growth plans.
leadership and development:
1. lead and develop a high-performing team.
2. provide training, coaching, and performance evaluations.
3. foster a positive work environment.
4. conduct regular team meetings.
maintenance management:
1. oversee maintenance operations.
2. ensure equipment and facilities are in good working condition.
3. conduct regular inspections.
4. implement preventive maintenance programs.
sales and marketing:
1. collaborate with sales and marketing teams to drive bookings.
2. develop and implement local marketing initiatives.
3. maintain relationships with travel agents and partners.
financial management:
1. manage hotel budget and finances.
2. monitor and control expenses.
3. ensure compliance with financial regulations.
requirements:
1. 5+ years of hotel management experience in luxury hospitality.
2. fluency in spanish and english.
3. strong leadership, communication, and interpersonal skills.
4. knowledge of hotel operations, revenue management, and sales and marketing.
5. ability to work in a fast-paced environment.
nice to have:
1. experience in boutique luxury hotels.
2. familiarity with tulum's hospitality industry.
3. certification in hospitality management (e.g., cha, cht).
4. knowledge of cloudebeds property management systems (pms).
how to apply:
email your resume and cover letter to