.overviewtelemarketing sales agent role at aig.
the telemarketing sales agent is a professional who specializes in prospecting, identifying needs and selling the aig insurance that best meets the prospect's needs, as well as ensuring the receipt of the policy, its collection and the introduction of the customer into the aig family.the sale of new auto policies through cc telemarketing team in mexico represented usd 2,308,443 in annual premiums for aig mexico in 2024, with an average annual premium of $160,000 usd per telemarketing sales agent.about aig: american international group, inc. (aig) is a leading global insurance organization offering property-casualty insurance in approximately 70 countries and jurisdictions.
aig is committed to supporting communities through volunteer time off and matching grants programs.responsibilitiesidentify prospects' needs and link them to product features, ensuring high-quality and efficient sales on every call.manage multiple tasks with control and organization in daily activities.maintain excellent verbal and written communication skills.analyze data and performance with a focus on improving existing processes.adapt and learn new sales methodologies and tools.tolerate frustration, work under pressure, and meet short-term objectives related to operational needs.operate within a schedule from 8:00 am to 9:00 pm, monday to saturday.qualificationsexperience in telephone sales with outbound calls.mexico insurance product knowledge.knowledge of cross-selling, objection handling, and creating high-impact scenarios for prospects.shift rotation flexibility.microsoft office knowledge: excel, word, outlook.schedule availability from monday to saturday.professional and strong verbal skills with a sales mindset.position detailsthe telemarketing operation is a monday through saturday schedule to cover a service window according to the needs of the prospects.
the telemarketing team works with products such as car policies, extended warranty, and a&h.
each telemarketing sales agent is responsible for the attention and quality of each call made and for meeting campaign objectives to achieve the budgeted sales goal.
telemarketing from mexico has achieved a 44% increase in new year-to-date premium over 2024 and a portfolio turnover rate 20% higher than other channels, with a headcount of 13 telemarketing sales agents.each telemarketing sales agent aims to achieve an average monthly goal of 47 new auto policies (564 per year), averaging $160,000 usd in annual premium per agent.
to reach these monthly sales, agents receive an average of 635 leads and complete about 1,600 outbound dials to convert prospects to customers.benefitsat aig, we offer a comprehensive total rewards program that focuses on health, wellbeing, financial security, and professional development to support you and your family