*overview*:
primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be of support to the team's needs and assist in data entry and order management.
*principal responsibilities*:
- enter sales orders through the company's erp system
- resolve customer product / order issues in a courteous and professional matter, both outbound and inbound
- serve as a first point of contact and escalate situations where you require support from sales, marketing, manufacturing plants, finance and carries
- process return goods requests, other service issues and any other adjustments for customers
- coordinates shipping requirements with distribution centers
- support on maintenance to the erp system
- learn about technical aspects of our products
- think outside the box by proposing improvements to processes
- maintain work documents updated
- ability to provide excellent judgment in ambiguous situations and creative problem solving
- must meet and comply with department and company policies, procedures, objectives and regulations
*minimum qualifications*:
- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company in a professional way
- 1 - 2 years' experience in the areas of customer service, technical support, order entry and perhaps inside sales for customer within the united states
- knowledgeable in mrp, erp, edi, crm, oracle, ms office and e-commerce platforms
- must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends
- ability to work in extended periods on the telephone helping customers, including customer follow up
- initiative to identify issues and areas of need and implement solutions
- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- require a high school or technical degree
- coordinate sales effort with other departments
- ability to travel (visa)
*desired qualifications*:
- bs or ba degree in a technical or a related field
- possess working knowledge of irrigation products, systems and customers.
- ability in working with high end technical troubleshooting support groups
- advanced computer skills
- leadership and project management skills
- able to work with team objectives.
tipo de puesto: tiempo completo
sueldo: $1.00 - $2.00 al mes
horario:
- lunes a viernes
experiência:
- customer service: 2 años (obligatorio)
idioma:
- inglés (obligatorio)