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overview
the shift lead role performs the duties of a client services coordinator or vet assistant when not filling in or assisting the practice manager or chief of staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the practice manager and/or chief of staff (cos) to ensure effective communication with all clients and internal stakeholders and colleagues.
responsibilities
assist and support the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
follow banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
provide day-to-day supervision of the team when called upon and ensure quality medical care, exceptional client service, associate engagement and maximum productivity.
help create an environment where a team can deliver quality, efficient and effective veterinary care to pets and foster an environment that engages associates, where associates do their best and feel proud to be part of the team.
provide professional, efficient and exceptional client service (lead by example) and ensure all associates do the same; educate clients about optimum wellness plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
assist in effectively scheduling associates to meet client needs, while proactively planning time off and ce scheduling.
ensure compliance with all practice policies and procedures.
ensure adherence to banfield dress and grooming guidelines.
benefits
comprehensive medical, dental, and vision insurance.
generous retirement plans (401(k) and roth) with company match.
best-in-class student debt relief program (for full-time dvms).
paid time off and holidays.
top-tier mental health and wellbeing resources (including coaching and counseling).
associate life insurance (company-paid) & supplemental life insurance.
company-paid short- and long-term disability.
flexible spending accounts (fsa) and health savings account (hsa).
paid parental leave.
continuing education allowance (for eligible positions).
back-up child and elder care & family support resources.
fertility and family building support.
digital exercise therapy.
voluntary protection benefits and legal plan.
identity protection and commuter benefits.
three free optimum wellness plans for pets.
exclusive discounts.
benefits eligibility is based on employment status.
pay
pay range: $* - $* hourly. The pay range reflects a general hiring range for the area; the specific rate is determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
qualifications
you must believe preventive care is the best and only way to achieve a long and healthy life for each pet.
you must embrace and thrive on providing exceptional client and pet experiences.
you must be available to work weekend and evening shifts.
you must be comfortable working in an environment with loud noise and strong smells.
you must be 18 years of age or older.
you must have a minimum of two years of veterinary hospital experience.
we are a drug-free, smoke-free, equal opportunity employer.
application
if you want to become an integral part of an effective team that allows you to put your love of pets to work and are looking for a career with a growing company that cares about the families and pets we serve, please visit banfield.com/careers and apply today for an opportunity in your area. We look forward to speaking with you about your desire to join banfield and make a better world for pets!
banfield pet hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield pet hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield pet hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every banfield location.
pay range note: the pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
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