*summary*:
associate director who possesses robust communication abilities and excels in managing teams, with a solid track record in video conferencing space. The ideal applicant will have a minimum of 5 years managing global scale services / operations and a demonstrated proficiency in overseeing video conferencing systems.
*about the role*:
*major accountabilities*:
- defining of standards, governance, and run & build services for:
- conference rooms, collaboration spaces, & devices
- broadcasting, streaming, and video optimization technologies
- major events, virtual congress platforms, and production technologies technical integration for broadcasting/live streaming
- digital signage
- develop and execute reporting and business intelligence for all conferencing services.
- strategy and planning on emerging conferencing technology
- act as a point of contact for external vendors and internal clients
- act as an escalation point of contact in high priority incidents and changes
- serve as the liaison for novartis internal stakeholders during routine interactions with our vendors and facilitate the corresponding report sessions.
- maintain responsibility for all compliance obligations of the platforms in a strictly regulated industry to ensure adherence to established compliance and security norms.
- lead the relevant initiatives in updating the legacy systems to the current industry standards.
- supervise the standard room deployment projects end to end from deployment to sunset.
- guaranteeing smooth operation and uninterrupted delivery of all live events and webcasts.
- manage the budget and financial accountability for a specific team segment, contribute to forecasting of budgeting and expenditure projections.
- managing the entire lifecycle of the relevant products.
- investigate and convey improvements for current or forthcoming products that align with the company's strategic objectives and targets.
*key performance indicators*:
- number of legacy rooms refreshed to the standard
- content adherence with no compliance violations
- platform conformity with no vulnerabilities or findings
- commit to the general cost saving opportunities and define the areas for saving.
- number of alternative conferencing platforms that diverge from standards.
- support the associates with inputs for training materials / videos or sites.
*minimum requirements*:
*work experience*:
- minimum of 8+ years of experience in managing global conferencing solutions.
- history of stakeholder management in a global environment with a minimum of 5 years of experience
- over a decade of progressive it industry experience and expertise in it service management/operations.
- major change.
- strong customer orientation.
- ambiguity.
- ability to work and lead (a cross-functional team) in a matrix.
- proven ability to develop trust-based relationships with global teams
- experience working cross-functionally and trans-nationally.
- market and customer intelligence.
- stakeholders' management
*skills*:
- knowledge and awareness of respective technology industry standards (e.g. Mtr, zoom, cisco conferencing)
- strong analytical and problem solving skills.
- excellent communication and collaboration skills.
- ability to work in a fast-paced, dynamic environment.
- itil v4 foundations certification
- communication, group problem solving, incident management, information technology (it) infrastructure, it governance, it service management (itsm), microsoft teams rooms management, cisco webex, risk management, stakeholder management
*languages*:
- english.
Division
operations
business unit
cts
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
Job type
full time
employment type
regular
shift work
no