Descripción y detalle de las actividades
*overview*
primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensuring their experience is memorable. Also, as a team member you will be supporting the team’s needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations.
*responsibilities*
- resolve customer product issues in a courteous and professional matter both outbound and inbound.
- enter customer information accurately in databases.
- must meet and comply with department and company policies, procedures, objectives and regulation
experiência y requisitos
*minimum qualifications*:
- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company
- ability to work in extended periods on the telephone helping customers, including customer follow up
- initiative to identify issues and areas of need and implement solutions
- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- experience with ms office tools
- requires a high school or technical degree
*desired qualifications*:
- ability in working with high end technical troubleshooting support groups
- leadership and project management skills
- electronic background skills
- ability in working with internet / apps supportbeneficios
- beneficios de acuerdo a la lft
*número de vacantes* 12
*área* atención a clientes/call center/telemarketing
*contrato* temporal
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*horario*
- tiempo completo
*salario mensual neto* $1,000 - $2,000 mxn
*estudios* preparatoria
*inglés*hablado: avanzado, escrito: avanzado
*disponibilidad p. viajar* no