Major accountabilities
* drive competitive sales growth – identify and prioritize high‑potential customers through data analysis (hcps and stakeholders) who influence prescription decisions. Drive sales performance through the skillful orchestration of positive customer experiences.
* engage and build relationships – engage in value‑based conversations (in‑person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities; personalize and orchestrate customer engagement journeys for target hcps; build engagement by working in partnership with hcps to develop a sustained collaboration over time.
* deliver memorable, customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors to improve the patient journey (right patient, right time).
* develop deep customer insights and understanding – gather insights on the customer’s business to uncover what is important to them; follow up on customer feedback and translate responses into actions that create additional value and exceed expectations; leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans; share customer insights with relevant internal stakeholders.
* deliver value to customers and patients – collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs; act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value‑add solutions.
* act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
* when facing ethical dilemmas, do the right thing and speak up when things don't seem right.
* live by sandoz code of ethics and values and behaviours.
key performance indicators
to be populated at local level, based on the guidance that will follow from i field engagement performance management council outcomes.
minimum requirements
work experience
* established network to target customer group desirable.
* sales experience in healthcare, pharma or related business.
skills
* account management.
* commercial excellence.
* communication skills.
* compliance.
* conflict management.
* cross‑functional coordination.
* customer insights.
* ethics.
* healthcare sector.
* influencing skills.
* negotiation skills.
* selling skills.
* technical skills.
languages
* english.
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