Software asset management are you an experienced, passionate pioneer in technology?
a system's professional who wants to work in a collaborative environment?
as an experienced software asset management, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.
the dcg delivery center mexico (also known as americas nearshore mexico) leverages scale and talent to provide high quality, cost-effective service to our clients.
deloitte americas nearshore mexico is a member of the global delivery network which has presence across the world with delivery centers in the united states, romania, india, spain, china, and the philippines.
deloitte has presence in queretaro, mexico city, guadalajara, monterrey and near cities around mexico.
we provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value.
we are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: making an impact that matters for our clients, our people, and society.
work you'll do
for project functions, if requested to work on a project:
• define software (and potentially hardware) asset management processes, document processes using process workflow and create process documentation.
• manually research, gather and load software metadata into technology solution.
• write user acceptance test (uat) cases/uat metadata and solution.
• execute uat and log test results.
• create communications plan/communication material.
• create training plan/training material.
for run functions, which may include, but not all:
• may execute on an/or provide oversight for one or more software or hardware asset management processes.
• assist sourcing and procurement by executing new asset onboarding functions to ensure proper management of the asset lifecycle, reducing risk to the organizational entity (oe) and/or allianz technology of america (ata).
• assist service design, service portfolio management and service operations in accounting for the right hardware and software for specific services, aligning required asset components to the asset lifecycle.
• focus on managing assets, it resources or capabilities that contribute to the delivery of an it service: software, software license, license key, software contracts, virtual servers, physical servers, workstation and other identified hardware.
• ensure that assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.
• facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approach, practices, make suggestions and coordinate process/services improvements as appropriate.
• design, specify, implement detailed service, process measurements, and create/maintain applicable reports/dashboards.
this information is provided at a variety of levels, operational details, operational dashboard, and governance dashboard.
• measurement and evaluation of process performance aligned to critical success factors and key performance indicators, as defined by the process.
• facilitate the day-to-day "request, receipt, identification, management, and withdrawal" of it managed service assets (hardware and software)
• create and maintain accurate inventories and perform regular reconciliations of (a) what is owned against (b) what is installed against (c) what is recorded in the asset management database (amdb).
ensure that up to date (and historical) records are managed through the collection of key attributes such as name, status, version, ownership, cost, entitlements, contracts, depreciation, location, product type, and potentially ci to ci relationships in the configuration management database (cmdb).
ensure changes to assets (under management) are done so based on formal approvals in accordance with the change management and/or other authoritative processes.
specific to service asset (software).
• execute on the negotiation, processing, and facilitation of approvals for software/hardware asset renewals, passthrough renewals and subscriptions.
• ensure that there is proper management of budget, and financial approval for new software and renewals are obtained, potentially analysis of financials as required.
• ensure that software purchasing arrangements/contracts are negotiated and structured to minimize cost while ensuring control.
legal and financial risk exposure is properly observed and mitigated where appropriate (re: terms and conditions, use without license, proof of license, etc.).
ensure reliable financial information (from procurement to disposal) is available where and when it is needed.
• monitor all relevant administrative tools (i.e., email, sharepoint, service management tool, microsoft teams, excel, etc.)
daily and execute day to day duties as defined by process; and manage process related issues as they arise.
perform verifications & audits.
provide status accounting reports.
• administer the service asset and configuration management "control" process.
• if required, perform duties in the following areas: instruction (training), directing, and checking the work of others; managing vendor partners; advising senior management on improvements to strategies and techniques;
manage projects where
appropriate; train staff on processes and procedures; and facilitate external or internal audit requests as needed.
in an operational setting, you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement.
you will provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution while utilizing current vendor solution capabilities and the product roadmap.
the team from leading practice to business necessity, every business recognizes the need for a strategic cloud integration platform.
at deloitte consulting, our technology strategy and architecture specialists help organizations develop the strategies and implement the systems that build business value and drive performance.
we have the in-depth knowledge and experience gained from working on some of the most complex it challenges around the globe, everything from system replacement to full it transformation.
our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change.
our agile/devops/lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery team
qualifications • technical competencies: strong working knowledge of commonly utilized tools (e.g., service now, sccm, microsoft 365 suite of products, including office, visio, project, teams, sharepoint, and one drive)
• strong detailed understanding of the it service management lifecycle.
• have detailed understanding and/or certifications of the itil service transition domain, including in-depth foundational knowledge around it software and hardware asset and configuration management.
preferred skills
• multiple servicenow platforms and modules
• microsoft 365 suite of products, including office, visio, project, teams, sharepoint, ppt, and one drive
• sap
• advanced ms excel skills
• data analytical skills
• power bi reporting, a plus
our people and culture our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
it enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges.
this makes deloitte one of the most rewarding places to work.
learn more about our inclusive culture.
all qualified applicants will receive consideration for employment without regard to race, religion, creed, color, citizenship, immigration condition or status, national origin, age, sex, pregnancy, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status, opinions as interpreted by the labor authorities and/or courts, social- economic status and social condition as interpreted by the labor authorities and/or courts or any other legally protected basis, in accordance with applicable federal, state or local law.
professional development from entry-level employees to senior leaders, we believe there's always room to learn.
we offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
from on-the-job learning experiences to formal
development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
employment eligibility before any practitioner begins working with deloitte, the candidate should provide documentation validating their employment eligibility upon starting work.