The role:*our people operations center (poc) in mexico is growing, and we are looking for an experienced people operations leader to oversee a team dedicated to the seamless execution of the employee life cycle.the leader will be responsible for managing employee life cycle processes, ensuring data quality, managing tier 1 employee inquiries via our case management system, and driving operational excellence through the monitoring of slas and kpis.you will serve as a subject matter expert and mentor, fostering a culture of accuracy, customer centricity, and efficiency.*what you'll do:*team leadership & development* lead, coach, and develop a team of people operations specialists (3-6 team members) setting a standard for innovation, automation, and collaboration.* conduct regular 1:1s, performance reviews, and career development planning.* manage daily workflows to ensure balanced workloads across the team.* serve as the first point of escalation for complex employee inquiries or process bottlenecks providing expert guidance and quick resolution.* be a champion for deployment and adoption of hr technology*employee life cycle management (hire-to-retire)* oversee and continuously improve all processes (including but not limited to onboarding, job changes, promotions, offboarding) ensuring a seamless employee journey.* analyze end-to-end transactional activities and partner with coes and hrbps to expand the poc's scope and impact, as well as improve process efficiency* ensure customer centricity to create a positive employee experience at every stage of the life cycle and every touchpoint.* collaborate and partner with people operations center – payroll manager to ensure data hand-offs are seamless and compliant.* define team and hr organization learning and transition plans for activities to be transferred into the poc scope*workday data management & quality*proactively identify trends in employee inquiries to develop self-service faqs and knowledge base articles.continuously evaluate \"hire to retire\" workflows to eliminate redundancies and automate manual tasks.*other duties* *education:* *experience:* minimum of 5 years' experience in people operations or hr shared services, with at least 2 years in a supervisory or \"lead\" capacity.advanced proficiency inworkday(specifically core hcm) is required.experience using a formal ticketing/case management system to manage high-volume inquiries.knowledge of us, canada, and mexico hr compliance and customer service and communication skills.excellent verbal and written communication abilities; fluency in english and spanish required; portuguese preferred or ability to learn ability to handle highly sensitive data with confidentiality and integrity.this role spends approximately 100% of the time in an office environmentwhile performing the duties of this job, the employee is required to speak or hear.the employee is frequently required to stand; walk, climb stairs, use hands and fingers to handle or feel; and reach with hands and arms; work in hot, cold and loud environments.#j-*-ljbffr