Estamos en búsqueda de un analista de soporte técnico bilingüe:
essential duties & responsibilities:
1. effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact.
2. answer all calls, emails, and live chat requests from customers regarding features, issues related to the app, their account, or general inquiries.
3. become familiar with the fleet complete knowledge base; you will know the product inside and out.
4. represent fleet complete in a positive and professional manner.
5. update zendesk cases with all relevant information from customer interactions.
6. build customer retention through relationship building.
all applicants should have flexibility to work and adjust their schedules as needed.
requirements & experience
* bilingual in english and spanish is required (c1 or native speakers).
* minimum of 1 year in customer support and administration in a tech/software support role (e.g., omnitracs, yasc, teleperformance).
* ability to identify problems through conversation and create quick, effective resolutions.
* excellent communication skills to articulate technical issues.
* experience in creating and maintaining customer relationships.
* team player with a positive attitude and motivation to succeed.
* experience in customer service (support or sales).
* ability to manage multiple projects simultaneously and prioritize tasks.
* zendesk experience is an asset.
* educational background in it and computer science is a plus.
* self-motivated with the ability to work independently.
this position is a hybrid contract.
benefits include:
* monthly food vouchers (7% of salary).
* monthly financial support for home energy and internet bills.
* provided equipment: new laptop, computer monitor, headset.
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