Job details
title: retail service agent (lm051)
type: full time
location: jose lopez portillo s/n san francisco coacalco 55710 coacalco de berriozábal, mex mexico
responsibilities
involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.
* perform a variety of over‑the‑counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
* assist customers by tracing packages, answering questions regarding fedex products and services, and providing over‑the‑counter and telephone service.
* check packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination.
* collaborate with the fulfillment of the budget and income/expenses, and support the optimization of branch profitability through resource optimization.
* open and close the branch, keep the work area clean, check the furniture and work supplies, and respect customer service times.
* recognize new customers or additional business opportunities and offer suitable services and solutions, open new accounts, obtain additional shipments, and submit sales leads.
* ensure an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
* follow commercial and administrative processes, communicating with the involved areas.
* safeguard the company’s values and avoid deviations, omissions, and mishandling in the wsc.
* request necessary supplies to carry out daily documentation and packaging of shipments.
* primary responsibilities are those most important or most frequently performed duties.
minimum requirements
* high school degree or equivalent.
* proficiency in english.
* two (2) years of customer service experience focusing on sales.
* knowledge in management of cash and other values.
* previous experience in a fedex scs warehouse with a good knowledge of operations and key customers’ requirements.
required skills
* ability to lift 75 lbs/34 kg and maneuver packages up to 150 lbs/68 kg with appropriate equipment.
* accuracy & attention to detail.
* planning & organizing skills.
* interpersonal skills.
* problem‑solving skills.
* ability to determine and coordinate sequences of tasks for self and others.
* good interpretation skills translating customer‑specific instructions into actual requirements.
* proficiency in using technology (scanner, printer, intranet, etc.), with ability to perform basic maintenance tasks.
* good general office skills, including typing, filing, and computer literacy.
* good communication and human relations skills.
* clear and articulate speaking voice.
* clean cut and neat appearance.
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