Job summary
the technical account manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customers loyalty, forging strong relationships with external business partners, and overseeing the optimization of api clients. The tam is also responsible for directly managing strategic client partners, supporting the frontline, participating actively in integral or regional projects and coordinating and reporting results of the rest of the areas.
job responsibilities
* territory growth/development
* work closely with direct sales to position and sell the company services and solutions to strategic customers – including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer‑related technical requirements.
* maximize product distribution from a technical perspective.
* act as the technical point of contact for strategic business partners to help facilitate communication with clients.
* proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
* lead all technical activities relating to key customer integrations only.
* provide post‑sales technical support and resolve customer cases.
* verify kpis targets are met at the highest quality.
* analyze client performance and identify the optimization path moving forward
* develop scripts to automate, monitor, alert, and report on the production environment.
required skills
* bachelor’s degree in computer science, information systems, industrial engineering or similar
* proven strategic technical account manager experience
* proven experience in tech support or in data
* excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
* demonstrate problem‑solving abilities and initiative
* knowledge of rest api, xml, json, and similar technologies
* experience working with databases, sql, tableau, powerbi or similar
* experience/knowledge with build management and continuous integration tools
* experience in the travel industry is a plus
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