Job description roles & responsibilities .
systemengineering: 50% • design, implement and manage m365 services inaccordance with global and customers security policy requirements.• responsible for the tenant to tenant migration solution, steps,approach, governance, risk and compliance (grc) of the m365platform.
• monitor and troubleshoot m365 platform issues, ensuringoptimal performance and availability.
• manage outages, identifyroot cause analysis and resolve all m365 platform issues withinallowed service levels.
• proactively identify and remediatesecurity risks pertaining to the platform and product suites.
•develop and maintain documentation for m365 configurations,processes, and best practices.
• collaborate with it and businessunits to gather requirements and deliver tailored solutions thatenhance productivity.
other m365 services knowledge like teams,sharepoint, one drive etc.
• stay current with microsoft 365updates and features, recommending continuous improvements and newfunctionalities.
powershell script and infrastructure as a codeknowledge • lead in cross-functional projects and contribute tostrategic planning for future m365 initiatives.
• develop keyperformance metrics to drive business value of it.
• conduct usertraining and provide technical support to ensure effective use ofm365 tools, what type of different migration tool used.
2.
itoperations support: 20% • primarily responsible for customer's m365tenant.
• manage outages, identify root cause, and resolve all m365issues within allowed service levels.
• participate in the changecontrol processes.
• participate in the development of operationalprocedures and policies.
• communicate change requests, issues andresolutions, event status as well other important matters to allareas of it and customer departments.
• identify, resolve andescalate business issues as appropriate.
maintain global adminaccess, restrict access.
• escalation point for operations supportteam.
• manage after hours and on-call support.
3.
develop andmaintain project plans for medium to large sized m365 projects: 15%high level tenant to tenant migration approach and steps 4.
provideoral and written status reports to it management and customers: 15%• generic managerial skills the sr.
engineer will be a seniormember of a team accountable for the design, implementation,management, maintenance and security of the customer microsoft 365(m365) platform.
the sr.
engineer will collaborate with operationteams to optimize and secure m365 product suites, which includesidentity, communications, collaboration, analytics andvisualization, advanced technology, productivity tools and emergingtechnologies.
the ideal candidate will have a strong technicalbackground in cloud services and a passion for improving userexperiences through innovative technology solutions and serviceexcellence.
the sr.
engineer is responsible for providinginfrastructure support functions including tenant to tenantmigration, problem determination and resolution, technical solutiondevelopment, policies, procedures and processes governing the useand operation of the m365 platform i n accordance with companypolicies.
• this position requires an emphasis on infrastructureproblem management, project management as well as building andmaintaining positive business relationships with the itorganizations, clients, and vendors.
fulfillment ofresponsibilities must be performed with a minimum amount ofsupervision.
knowledge of: - microsoft 365 platform product suites.- identity and federation services.
- cloud security.
- tenant totenant migration approach and steps skill in: - stronginterpersonal skills are required.
ability to work effectively withteam members, clients and other areas of the it environment -strong written and oral communications - excellent problem solvingabilities, strong decision making skills and make sound judgmentdecisions.
ability to: - work effectively with team members,clients and other areas of it - take initiative and work withminimal supervision.
- handle multiple tasks and be flexible in afast paced environment - deliver on time if comfortable to work atcdmx, gdl, mty or qro location please help me with your salaryexpectations in mxn and updated resume *