Overviewlocation: san pedro garza garcía, mxjob type: on site who we aree80 group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors.the main systems produced by e80 group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.the entire logistics flow is centrally managed by thesm.i.le80 software platform (smart integrated logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.with 14 branches worldwide, the group believes in the core values ethics, courage, humility, and safety.these values form the foundation of e80 group's corporate culture, which maintains a close connection with customers, people, and the local communities.the h24 front office coordinator is positioned in the technical customer service department which, in e80, is responsible for ensuring the operating efficiency of plants installed.the resource will be responsible for managing the remote support front office team with the following objectives:responsibilitiesmanage the resources that guarantee first level support in the event of a downtime and guide the customer in the problem solving and troubleshooting process, until the problem is resolvedmonitor the ticketing process, evaluating its performances of the front office team.ensure proper prioritization of active support requestsinform the structure of any recurring non-conformities and promote any improvement activitiesevaluate the performance and skills of the front office team members, as well as participate in the training phases of new techniciansensure proper communication with the customer.support the customer during the troubleshooting phase.plan and manage team rotation and shifts scheduling.manage the front office representative assignments.requirementswork experience of at least 5 years in the field of automationgood knowledge in it toolsstrong analytical skillmultitasking and problem-solving skillsgood communication skills (english and spanish)team builderleadershipcurrently living in monterrey areaqualified applicants will receive consideration.e80 group does not tolerate any kind of discrimination or offensive behavior against one's personality, including harassment, intimidation, persecution and other forms of unfair treatment due to nationality, race, color, ethnic or social origin, membership of a national minority, religion, gender, age, disability, sexual orientation, or other protected characteristics.we honor our commitments under articles 1 and 18 of law no. * and give special consideration to candidates in protected categories.#j-*-ljbffr