*accounts receivable - customer portal*
*billing specialist*
*location*: on-site - ciudad del sol, zapopan, jalisco
*advanced*
*english (written and spoken): required*
we're looking
for an organized, proactive, and detail-oriented individual to ensure timely
and accurate invoice submissions through our customers' billing portals.
this
role requires strong communication and follow-up skills, as well as the ability
to collaborate across departments in a fast-paced environment.
*key*
*responsibilities*:
- upload invoices to third-party billing portals (e.g., ariba,
coupa, corrigo, taulia, transcepta, etc.
) in accordance with client
timelines and requirements.
- track uploaded invoices in an excel log, including status
updates, approved amounts, and payment promises to support monthly cash
flow forecasting.
- follow up on invoice rejections or disputes by coordinating
with billing, collections, and operations teams to revise and resubmit as
needed.
- request access or training for new billing portals when a new
customer requires electronic submission.
- maintain updated portal login credentials (usernames and
passwords).
- update customer records in dynamics 365 to ensure correct
tagging and portal handling of all related invoices.
- contact portal
customers regarding past-due non-portal invoices to request payment
updates and resolve payment issues.
- investigate and resolve invoice disputes within 24 hours via
- escalate billing or access issues when appropriate.
- monitor the shared billing inbox to respond to invoice upload
requests in a timely manner.
- follow all standard operating procedures (sops) for customer
invoicing and e-billing systems.
- assist the billing & collections supervisor with special
projects and other assigned administrative duties.
*ideal*
- 1-2 years of experience in billing, accounts receivable,
customer service, or related administrative roles.
- hands-on experience with customer e-billing portals such as
ariba, coupa, taulia, corrigo, tungsten, wawf, etc.
- familiarity with erp or billing systems (preferably dynamics
365 or salesforce).
- proficiency in microsoft office suite, especially excel and
outlook.
- strong attention to detail and accuracy in data entry.
- analytical mindset with strong problem-solving skills.
- self-motivated, reliable, and accountable for assigned tasks.
- excellent written and verbal communication skills for internal
and external interactions.
- ability to manage multiple priorities and work independently or
as part of a team in a fast-paced setting.
shift:
full time, monday to friday 8:00 am to 5:36 pm
salary and benefits:
$25,000 base gross monthly salary
$* monthly food stamps.
private medical insurance (employee only)
30 days christmas bonus
15 pto days (from day 1 to first year's aniversary, after that 5 pto days per year)
tipo de puesto: tiempo completo
sueldo: $25,* al mes
beneficios:
- seguro de gastos médicos
- vales de despensa
experiência:
- billing or accounting: 2 años (obligatorio)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial