bilingual service desk agent – tcs querétarowork location: pie de la cuesta, jardines de la hacienda, or campo militar.
candidates must be available to work at any of these locations (no choice).
initial contact will be made via email.requirementsavailability to work on‐site in querétarominimum 80% spoken englishavailability to work rotating shiftsminimum education: high school diploma (proof required)main responsibilitiesprovide level 1 technical support (no prior experience required; training will be provided)assist international customersdocumentation and reportingticket handlingcustomer support via phone, chat, and emailwe offerdirect permanent contract100% payroll salarybenefits12 vacation days in the first year (increasing according to the law)25% vacation bonus30 days christmas bonus (aguinaldo)major medical insurancelife insurancegrocery vouchers: $590 mxn monthlybe part of our team!
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