Why compucom?
(overview):
compucom systems, inc. provides end-to-end it managed services to enable the digital workplace for enterprise, midsize and small businesses.
to enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it
what we need & what you'll do (responsibilities):
- configure and manage exchange and outlook settings, policies, permissions, and features.
- create and update ticket records in service now with accurate and detailed information.
who you are (qualifications):
- exchange operations at scale and more recent m365 experience
- must have experience in supporting exchange * on-prem / m365 exchange
- online (hybrid) / aad connect.
- perform scripting administration tasks and reporting using powershell.
develop scripts for automating processes within the environment.
- manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the ticketing system
- knowledge and use of itil processes and service management toolsets such as servicenow
- customer and client-focused excellent communication skills.
- strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
- strong communication and interpersonal skills, with the ability to interact with users of different levels and backgrounds.
- * advanced level of english speaking