Qualifications
- 3+ years call center experience
- 3+ years management experience
- ability to analyze and interpret data
- ability to meet deadlines amid continually changing priorities
*responsibilities*:
- quality assurance agent (qa) is responsible for assessing the quality of the performance of our call center associates who deal with our leads
- will monitor inbound and outbound call to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
- make recommendation for enhancements to training materials as needed to enhance the overall customer experience
- performs call monitoring and provides trend data to site management team
- uses quality monitoring data
- management system to compile and track performance at team and individual level
- provides feedback to call center manager
- perform other duties as assigned
*salary*: $14,000.00 - $16,000.00 per month
idioma:
- english (obligatorio)
work location: in person