Remoto: Teletrabajo
Get AI-powered advice on this job and more exclusive features. About Samsara Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve operations. We help improve the safety, efficiency and sustainability of the physical operations that power the global economy. Representing more than 40% of global GDP, these industries — including agriculture, construction, field services, transportation, and manufacturing — are the infrastructure of our planet, and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. This role is cross-functional, collaborating with Sales, Support, Sales Engineering and Product, enabling exposure to multiple aspects of a hyper-growth company from within. This is a remote position open to candidates residing in Mexico. You should apply if : this role aligns with your skills and career goals. Responsibilities Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining objectives, metrics, timelines, and removing barriers to achieving business value Orchestrate renewal-focused business reviews with customers and align on upcoming goals Understand the Samsara platform’s capabilities and explain them to businesses of diverse types (field services, utilities, long-haul transportation, school buses, and more) Mitigate escalations and resolve customer issues Assist customers with a wide range of general inquiries and questions Resolve customer issues and escalations about Samsara products and services Demonstrate strong multi-channel servicing including phone, web and email communications Prioritize work queue and backlog along with incoming requests Provide excellent customer service throughout the service cycle from initial request to final close Champion Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally Minimum requirements 2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment Bachelor’s degree from a 4-year institution Spanish and English fluency An ideal candidate also has Strong bias for standardization and automation, the ability to think big, and high standards Thrives in a fast-paced and change-heavy environment EEO statement At Samsara, we welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique perspectives of our team to solve problems and want Samsara to be a place where people from all backgrounds can make an impact. Benefits and accommodations Benefits: Full-time employees receive a competitive total compensation package, remote and flexible working options, health benefits, and more. See our Benefits site for details. Accommodations: Samsara is committed to equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com if you require reasonable accommodations during the recruiting process. Flexible working We support a flexible working model. Offices are open for in-person work, and remote work is supported where it aligns with operational needs. Some roles require proximity to an office or specific geographic area to facilitate collaboration. All offers are contingent on legal eligibility to work at the company and in the specified location. Fraudulent offers Samsara does not charge fees to applicants at any stage. Official communications will come from emails ending in @samsara.com or @us-greenhouse-mail.io. For information on fraudulent offers, please visit our blog. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development Referrals increase your chances of interviewing at Samsara. Get notified about new Customer Success Manager jobs in Mexico. J-18808-Ljbffr