Call center supervisor# call center supervisormx hmo - hermosillo, so 83145## description*about inhabit*inhabit is a global proptech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.*about epremium insurance*as part of inhabit, epremium insurance agency, llc has been named one of inc 500s fastest growing privately held companies in the nation and has been recognized as a top workplace in cincinnati, specializing in technology-based renters insurance products and programs. The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.*job description summary*the call center supervisor leads a team of direct reports at inhabit's hermosillo, mexico office and works closely with us based supervisors to provide consistent leadership throughout the epremium call center. This position reports directly to the call center manager.*what you'll do (functions & responsibilities)* manage team of assigned bilingual call center lead and call center representatives, including mentorship and coaching when appropriate* conduct quality assessments and training* assist with escalations (call, chat &/or email)* responsible for staying up to date on procedures/protocol changes and communicating updates to team* answer questions from call center associates, with accuracy, via internal group chat* provide feedback and insight to leaders with a focus on customer experience* provide ideas to leaders with a focus on continuous improvement* may be required to handle inbound/outbound calls, chats and emails from residents and/or insureds* may be assigned ad hoc projects## qualifications*what we're looking for (minimum qualifications)* 3 years experience as a customer service representative* has demonstrated professionalism with other associates and other departments* has demonstrated proficiency with all csr responsibilities* is fully trained to service all queues* has full access and training on all csr related technology platforms* punctual attendance record including breaks and lunches* has shown examples of self development* encourages and assists team members on difficult situations* bilingual spanish speaking experience required*education requirements* high school diploma* higher education a plus* csr certifications a plus*type* full time*location* hermosillo, mexico* we have an in-office work style, with most team members working in the office from monday to thursday and remotely on friday*our company is an equal opportunity employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.* #j-18808-ljbffr