About the company
founded in 1982, softtek is a global provider of process-driven it solutions with 30 offices in north america, latin america, europe and asia. With 15 global delivery centers in the u.s., mexico, china, brazil, argentina, costa rica, spain, hungary and india. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit
l3 support ibm app connect enterprise (ace) pr
requirements
+3 years of experience
* l3 support
* ibm app connect enterprise (ace)
* apache kafka
* herramientas de monitoreo (lenses)
* sql server integration services (ssis)
* linux
* control m
responsabilities
* diagnosis and resolution of complex incidents in ibm ace, kafka, ssis, and other data bus components. Participation in on-call duties and handling of critical incidents.
* coordination, documentation, and execution of system changes, ensuring compliance with cab processes and minimizing operational risks.
* root cause analysis, creation of post-mortem reports, and continuous improvement proposals to reduce recurrence of failures.
* keeping the inventory of components, relationships, and versions up to date, supporting audits and reviews.
* coordination, validation, and execution of developments and deployments in production and non-production environments.
* definition, monitoring, and reporting of kpis (availability, incidents, rfcs, etc.), ensuring sla compliance.
* support in audits, security reviews, and regulatory compliance.
* assistance to the cell leader in coordinating activities, making operational decisions, and providing technical mentoring to the team.
required languages
english upper intermediate %
softtek's attractive healthcare & benefits package:
* 5 insurance benefits with full coverage: major medical insurance, with unlimited coverage guarantee, minor medical expenses, for you and your family, urgent care insurance, life insurance and permanent disability support, funeral service insurance.
* christmas bonus: 25 days.
* maternity leave (12 weeks +2 weeks more than standard).
* paternity leave (10 days).
* grocery vouchers.
* saving funds.
* personal loans with interest rate lower than the bank.
* car insurance, for you and your family, 50% lower cost than market price.
softtek contigo program:
* exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.
wellness & wellbeing:
* wellness hub: nutrition, physical and emotional support.
* make a difference with our social missions.
* softtek community: diverse, inclusive and fun.
at softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimin
ation.