*job duties*:
- facilitate issue identification and analysis.
- investigate and resolve technical issues.
- track, document, and manage support requests through resolution, ensuring timely follow-up and adherence to service level expectations.
- provide technical training and guidance to pro contractors on device installation, configuration, operation, and best practices.
- build and maintain strong relationships with customers, delivering professional, clear, and solution-oriented technical support.
- test products & software.develop, maintain, and share technical knowledge, including documentation, troubleshooting guides, and lessons learned, to improve team efficiency and customer experience.
*you must have*:
- 1+ year of relevant customer service experience.
- *fluent conversational english*good interpersonal and verbal & written communication skills
- *we value*:
- strong continuous improvement mindset, strong leadership impact
*what's in it for you?
*
- benefits that go beyond mexican labor law, ensuring your well-being and peace of mind.
- schedule: mon-fri 9:00 am to 5:30 pm
- the opportunity to take the next step on your career
- a collaborative and inclusive work environment where your contributions are valued.
- opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- access to cutting-edge tools, resources, and a supportive team to help you excel.the chance to work with a global, innovative company shaping the future in its industry.
li-jb1
li-hybrid