*vacante para la empresa back office de chihuahua en mérida, yucatán*:
*job title: dispatch*
*job type*: daylight
*about the role*:
*key responsibilities*:
- monitor and report*on-time performance* metrics.
- track and verify deliveries, ensuring all required paperwork is attached by reviewing truck pictures.
- proactively contact customers to address undelivered packages and provide updates.
- communicate with drivers via text or call using tools such as wechat, google voice, and motive to resolve delivery issues.
- handle and process claims related to deliveries, ensuring timely and effective resolutions.
- create detailed reports on logistics performance and operational issues.
- maintain accurate records and optimize workflows using airtable and excel (advanced level).
*qualifications*:
- *experience*: 1-2 years in logistics, dispatch, or a related field.
- *technical proficiency*:
- advanced excel skills.
- experience with tools like wechat, motive, airtable, and google voice.
*is a plus*
- *skills*:
- quick learner with the ability to adapt to new tools and processes.
- strong attention to detail and organizational skills.
- effective communication and problem-solving abilities.
*language*: bilingual
*work schedule*: the position requires coverage from*monday to friday*, with shifts from*9 am to 7:00 pm.
est*
*remote*
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
nível inicial
*función departamental*:
logística / transporte
*industria*:
call centers / telemarketing