Job role summary:
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* we are seeking a technical support specialist to join our team.
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the successful candidate will be responsible for providing technical assistance to customers, troubleshooting and resolving basic service support issues, and working in a safety-focused environment.
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key responsibilities:
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* to provide technical support to customers through various means, including phone, email, or on-site visits.
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* to troubleshoot and resolve basic service support issues, escalating complex problems to senior technicians when necessary.
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* to work collaboratively with internal stakeholders to identify and implement process improvements.
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* to maintain accurate records of customer interactions, including issue resolution and follow-up actions.
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required skills and qualifications:
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* secondary diploma or equivalent required, along with 1-3 years of experience in an industrial or mechanical environment.
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* water treatment experience is preferred, or a technical degree with 0-2 years of experience.
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* demonstrated ability to work independently and as part of a team.
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* strong communication and problem-solving skills.
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benefits:
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* competitive compensation package.
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* ongoing training and development opportunities.
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* a supportive and inclusive work environment.
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our commitment to diversity and inclusion:
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ecolab is committed to fair and equal treatment of associates and applicants, furthering the principles of equal opportunity to employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, ecolab will not discriminate against any associate or applicant because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.