Personal injury case manager (bilingual – english/spanish)
location: guadalajara, mexico. On-site.
contract type: full-time
company: legal management group
about us
at legal management group, we are a dedicated team of professionals fighting for justice on behalf of injured individuals. Our mission is to provide compassionate, client-focused representation while delivering exceptional results. We are growing and looking for a personal injury case manager to support our clients throughout their recovery journey.
role overview
as a personal injury case manager, you will serve as the primary point of contact for clients, manage case progress, coordinate medical documentation, and communicate with insurance companies. You will work closely with attorneys and healthcare providers to ensure cases move efficiently and clients receive exceptional support.
key responsibilities
* act as the main point of contact for clients, providing updates and support
* collect and organize medical records, bills, and treatment documentation
* coordinate communication between clients, providers, and insurance adjusters
* track case progress, deadlines, and claim status
* maintain organized digital case files and documentation
* assist in preparing case summaries and reports
* collaborate with attorneys and legal staff on case strategy
* ensure timely submission of documents and compliance requirements
* monitor productivity using time doctor
qualifications
* bilingual english/spanish (required)
* 3–5 years of experience in personal injury, legal case management, healthcare coordination, or similar role
* experience handling medical records and documentation preferred
* familiarity with insurance claims process preferred
* experience with case management software (filevine, casepeer, or similar) is a plus
* strong organizational and multitasking skills
* excellent written and verbal communication skills
* high attention to detail and problem-solving ability
* comfortable working in a fast-paced environment
preferred background
* personal injury law firm experience
* medical or healthcare administration exposure
* experience in preparing demand packages
what we offer
* competitive salary based on experience
* remote work environment
* supportive and collaborative team
* career growth opportunities
* ongoing training and development
how to apply
interested candidates are invited to submit their resume in english. Qualified applicants will be contacted for an initial screening interview.
join our team and help make a difference in the lives of injured clients every day.