*aronnax sa de cv busca customer retention executive en guadalajara, jalisco*:
*about the role*
we are looking for a *bilingual customer retention specialist* to manage cancellation requests and turn potential service terminations into successful retentions through strategic negotiation and exceptional patient experience.
This role is ideal for professionals with strong objection handling skills, emotional intelligence, and experience managing high-risk customer cases.
*what we offer*
- $18,000 mxn net monthly salary (bi-weekly payment)
- benefits required by law
- minor medical insurance
- corporate discounts (cinépolis, proulex, restaurants, schools, laboratories)
- professional and international work environment
*key responsibilities*
- handle inbound cancellation requests with active listening and problem-solving skills.
- identify root causes (pricing, service concerns, logistics, side effects).
- manage escalated and high-priority cases, including billing disputes.
- document 100% of interactions in crm (salesforce, zendesk, hubspot, etc.).
- ensure compliance with data protection standards and company policies.
*requirements*:
- 2+ years of experience in customer service, retention, or sales.
- proven experience handling escalations and complex negotiations.
- advanced conversational english (b2+ required).
- experience using crm platforms (salesforce, zendesk, hubspot, gorgias, etc.).
- availability to rotate shifts monthly (monday to sunday between 6:30 am 5:30 pm, 2 days off per week).
- strong emotional intelligence and ability to work under pressure.
*location*
- josé maría morelos 1734, ladrón de guevara, lafayette, 44600 guadalajara, jal.
*nível de educación deseada*:
superior - trunco
*nível de experiência deseada*:
nível medio
*función departamental*:
atención al cliente
*industria*:
farmaceúticas
*habilidades*:
- ingles conversacional
- documentos en regla
- 1 año minimo experiência
- facil acceso a zona de trabajo
- rolar turnos