Technology support analyst,
you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.
deloitte americas delivery mexico
is a member of the global delivery network which has presence across the world with delivery centers in the united states, romania, india, spain, china, and the philippines.
deloitte americas delivery mexico
we provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. As a cxo technology support analyst, you will maintain end-user relationships across the organization and provide technical support to deloitte's mobile workforce locally, at client sites, or other necessary locations. This role lets you demonstrate excellent customer service and technical skills for resolving issues with laptops, printers, software, and mobile devices. You will also deliver training programs to the user community, showcasing your presentation skills.
required qualifications
•fluent in english and spanish
•minimum 5 years various technology experience
•minimum 2 years of experience providing technical support within a corporate it department:computer hardware/software including laptops, printers, and smartphone technology along withms windows and mac os, msoffice 365 products, other cloud-based technologies with desktopsecurity and compliance applications.
•ability to travel 0-10%, on average, based on the work you do and the clients andindustries/sectors you serve
•ability to apply strong problem-solving skills to identify, diagnose and implement appropriateresolution, both in-person and virtually using remote control tools such as logmein gotoassist& rescue.
preferred qualifications:
•perform hardware and software configuration, maintenance, upgrades and troubleshooting oflaptops, mobile devices, and printers
•ability to engage with vendors to coordinate hardware repairs for laptops, mobile devices, andprinters.
•ability to maintain accurate inventory of all it assets
•experience providing one-on-one and group training for peers and customers, includingonboarding of new hires
•participate in after-hours support program on rotating basis
•occasional call center phone support may be required
•minimum 5 years various technology experience
•minimum 2 years of experience providing technical support within a corporate it department:computer hardware/software including laptops, printers, and smartphone technology along withms windows and mac os, msoffice 365 products, other cloud-based technologies with desktopsecurity and compliance applications.
•ability to travel 0-10%, on average, based on the work you do and the clients andindustries/sectors you serve
•experienced in providing end user support with all levels in the organization including c-suiteleaders
•advanced knowledge of servicenow incident tracking system.
•general understanding of technology and infrastructure including networking concepts, unifiedcommunications, hardware components and cybersecurity.
it enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client's most complex challenges. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, citizenship, immigration condition or status, national origin, age, sex, pregnancy, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status, opinions as interpreted by the labor authorities and/or courts, social- economic status and social condition as interpreted by the labor authorities and/or courts or any other legally protected basis, in accordance with applicable federal, state or local law.
professional development from entry-level employees to senior leaders, we believe there's always room to learn.