Your job
coordinate and lead activities related to customers to ensure customer satisfaction. Review the performance of activities oriented to customer requirements, contracts, obligations and delivery times. Ensure effective communication with customers.
Our team
their decisions strongly affect molex's relationship with customers. He is authorized to provide solutions to the needs and requirements of clients through meetings with multidisciplinary teams.
What you will do
process orders accurately and promptly, verifying customer information and ensuring orders are handled efficiently.
Interact with customers by phone, mail, chat, or in person to provide support and information for a product or service.
Ensure that appropriate actions are taken to resolve customer concerns.
Use specific product or service knowledge to respond to customer requests and/or pass them on to the appropriate personnel.
Investigate and resolve issues related to orders, service, and customer complaints.
Perform contract reviews confirming that the customer's product specifications/revisions are accurate in the erp system.
Track overdue orders in collaboration with the production planning team.
Coordinate the customer's return of goods activity according to internal procedures.
Confirm deliveries to customers and process urgent requirements.
Interact with manufacturing locations to get production updates and deliveries.
Display total customer demand; perform volume analysis and/or forecast reconciliations against po and/or open orders.
Perform order vs. shipment analysis and forecasting.
Communicate with operations and sales teams to bring new ideas to improve logistics, offer key information for new business negotiations, and obtain signature orders for current businesses.
Participate in global account updates/partner with medtech's sales team to report on key metrics, e.g., on-time delivery.
Understand, support and contribute to compliance with the pbm philosophy, the different quality management standards, safety and hygiene, environmental management systems, six sigma, rba and ctpat/oas following the established policies and procedures.
Perform related or complementary work related to the function.
Who you are
experience in customer service at least 3 years.
Advanced english.
Management of sap or similar erp system.
What will put you ahead
more than 3 years of experience in customer service.
Who we are
as a koch company, molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care, consumer to data communications. The thousands of innovators who work for molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading‑edge technologies help us deliver a wider array of solutions to more markets than ever before.
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