About usthe ksquare group was established in 2014 in dallas tx, we are an international company with a presence in different countries such as mexico, the usa, india, and dominican republic currently being more than 250 ksquarians and growing. We offer technological solutions through multidisciplinary pods specifically designed to meet our customer's needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together to achieve mutual goals. We authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become through the years. The program manager is accountable for end-to-end delivery of complex digital transformation programs executed under ksquare's kite framework — ensuring speed, predictability, quality, governance, and business value realization across multiple workstreams, releases, and stakeholder groups. This role leads cross-functional teams delivering: crm modernization (salesforce multi-cloud) core operations digitization integrations with legacy and partner platforms omnichannel customer engagement data, analytics, and automation layers in highly regulated, transaction-heavy industries. Core responsibilities (aligned to kite) 1. Program governance & execution control own the full program lifecycle: discovery → design → build → test → go-live → hypercare → optimization establish and run: executive steering committees sponsor governance forums scrum-of-scrums and release cadences enforce formal: scope control change management raid management dependency tracking non-negotiable: no uncontrolled scope drift, no blind spots, no delivery by heroics. 2. Multi-stream delivery leadership lead and synchronize parallel workstreams such as: crm core implementation business process digitization integration platforms (apis, middleware) data & analytics omnichannel experiences (call center, digital, automation, bots) change management & adoption ensure: end-to-end business flow works — not just individual modules integration risks are surfaced early releases are business-ready, not just technically deployed 3. Roadmap & release ownership convert strategic roadmaps into executable delivery plans manage: mvp releases phased rollouts quick wins vs. risk-managed sequencing balance: speed to value operational risk stakeholder readiness drive real outcomes, not slideware milestones. 4. Metrics-driven delivery management own and publish program performance across: speed & predictability release commitments vs delivery milestone adherence dependency resolution time efficiency capacity vs velocity effort variance throughput quality defect leakage automation coverage release stability business value adoption operational kpis process efficiency gains use data to steer — not to report after failure. 5. Risk, compliance & change leadership proactively identify: technical risks operational bottlenecks organizational resistance implement structured mitigation plans drive change management in parallel with technical delivery: stakeholder readiness training adoption measurement in regulated industries, governance is part of delivery — not overhead. Required experience: must have 8–12+ years leading large enterprise programs (not just projects) proven delivery of: multi-stream digital transformation initiatives crm or core platform modernization heavy integration ecosystems experience in at least one regulated/high-volume industry: financial services, insurance, retail/marketplace platforms. Strong background in: agile at scale (scrum, hybrid models) formal program governance executive stakeholder management strongly preferred: salesforce program delivery experience (multi-cloud environments) integration-heavy ecosystems (apis, middleware, legacy coexistence) leading phased transformation roadmaps over 6–18 months driving adoption, not just system deployment certifications (expected standard) pmp or pgmp (preferred) agile certification (csm, safe, pmi-acp, or equivalent) salesforce knowledge/certification is a strong plus leadership profile we expect this is not a task-tracker pm. The right program manager: commands executive rooms makes scope and priority trade-offs decisively surfaces risks early (no surprises culture) drives cross-team accountability uses metrics as steering mechanisms balances speed with operational stability can run high-pressure transformation programs success measures in the role programs delivered on committed release plans controlled scope and financial predictability stable go-lives with minimal business disruption measurable adoption and operational impact executive trust and repeat program ownership in short: this program manager must be able to: run enterprise-scale digital transformation like a business operation govern complexity across tech, people, and process deliver phased value without chaos enforces kite discipline while enabling agility the ksquare group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. As an equal-opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.