In molex we drive innovation and excellence in the engineering of electronical interconnections including connectors of electrical cables and optical fibers among other products. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company as a customer service representative in our guadalajara (punto sur) office, we’d like to talk with you!
- this is an 8am - 5pm monday to friday position_
*what will you do for molex and your assigned customers?*
- use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.
- support the order management process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring molex minimum order quantities are met, pricing is correct, etc.
- collaborate with our partners in sales to share information and present a unified message, ensuring value creation for both molex and the customer.
- manage order changes in sap system and compile data reports on schedule agreement activity from the sap system.
- suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.
*what experience should you bring?*
*requirements*:
- ability to speak english and spanish fluently
- passion and knowledge to find solutions and give the best customer service
- ability working with pivot tables and using v lookup in excel
*what could put you ahead?*
- sap and/or salesforce knowledge
- customer-facing experience handling inquiries in a b2b environment
- understanding of automotive or distribution industry
- bachelor’s degree
tipo de puesto: tiempo completo, por tiempo indeterminado
horario:
- lunes a viernes
- turno de 8 horas
- turno matutino
- turno mixto
prestaciones:
- aumentos salariales
- caja de ahorro
- estacionamiento de la empresa
- estacionamiento gratuito
- opción a contrato indefinido
- seguro de gastos médicos
- seguro de gastos médicos mayores
- seguro dental
- seguro de vida
- servicio de comedor con descuento
- vacaciones adicionales o permisos con goce de sueldo
- vales de despensa
experiência:
- customer service: 1 año (obligatorio)
idioma:
- inglés avanzado (obligatorio)