*vacante para la empresa hrpv human resources puerto vallarta en guadalajara, jalisco*:are you passionate about technology and eager to start a career in it?Join our team as an*it support*and be a vital part of our tech-driven company!In this role, you'll provide essential technical assistance to users, troubleshoot hardware and software issues, and help maintain smooth network operations.this position is*on-site in guadalajara*and perfect for those who want to grow their skills in a supportive, dynamic environment.*key responsibilities*:- assist with diagnosing and resolving hardware and software problems.- troubleshoot network connectivity and internet issues.- help with the installation, configuration, and maintenance of devices.- document, track, and follow up on incidents and solutions provided.- perform routine maintenance on it equipment.- ensure timely updates of software and operating systems according to company policies.- manage hardware and software inventory efficiently.- maintain accurate records of incidents, resolutions, and processes.- generate periodic reports on the status of technical support operations.- assist in the creation and updating of user manuals and support documentation.*qualifications*:- basic technical knowledge of hardware, software, and networking (tcp/ip, dns, dhcp).- experience in technical support or a related role.- excellent customer service and problem-solving skills.- a team player who is adaptable and eager to learn.- strong communication skills, with an advanced level of english (b2-c1).*what we offer*:- competitive salary of*13,000 mxn*per month, depending on experience and english proficiency.- full mexican law benefits including imss, paid vacations, and christmas bonus.- monday to friday work schedule, with fixed 8-hour shifts (no campaign work).- from 7:30 am to 4:00 pm.- paid training starting from day one—you'll receive your full salary while training!- access to discounts at cafes, gyms, spas, and more through our company benefits program.- numerous opportunities for professional development and career growth.- be part of a rapidly expanding company with over 500 employees, always seeking new talent for internal promotions.- an inclusive, diverse workplace where everyone is valued—no discrimination based on appearance or preferences.ready to kick-start your it career?Send your updated resume in english, and become part of our growing team at*hrpv*!*this position is on-site.*this position is for full time only.*please have these documents ready to speed up your process: rfc (constancia fiscal *), proof of address, valid official identification, curp, and nss (no. Imss).*nível de educación deseada*:media superior*nível de experiência deseada*:nível inicial*función departamental*:tecnología / internet*industria*:artículos de oficina y equipamiento