Overview
forvis mazars mexico is looking for a strategic and client‑oriented bpo manager to lead financial and administrative operations for approximately 60 clients in mexico city. The role covers key processes such as accounts payable, accounts receivable, treasury, billing, and operational financial controls in a dynamic multinational environment.
key responsibilities
* lead and oversee end‑to‑end bpo operations related to ap, ar, treasury, billing, and administrative financial processes.
* manage and develop relationships with a portfolio of around 60 clients, ensuring high‑quality service delivery and operational excellence.
* ensure compliance with local tax and regulatory requirements, including cfdi regulations and annex20 guidelines.
* identify opportunities for automation, process optimization, and operational scalability to improve efficiencies and service quality.
* monitor operational kpis, controls, and service metrics to support decision‑making and continuous improvement initiatives.
* coordinate multidisciplinary teams, ensuring workload balance, team development, and timely deliverables.
* act as a strategic point of contact for clients, participating in operational reviews, problem‑solving discussions, and business‑oriented conversations.
* prepare and present operational and financial reports to clients and internal stakeholders.
* analyze operational risks and propose process improvements to strengthen business continuity and operational performance.
preferred qualifications
* bachelor’s degree in accounting, finance, business administration, or a related field.
* strong experience managing bpo, shared services, or financial administrative operations.
* experience overseeing accounts payable, accounts receivable, treasury, and billing processes.
* knowledge of mexican tax regulations and cfdi requirements (annex20 preferred).
* leadership experience managing teams and client portfolios.
* strong analytical, operational, and client‑service mindset.
* advanced excel and microsoft office skills.
* english proficiency is highly desirable.
what can we offer?
immediate incorporation into a multinational firm with a strong presence in audit, tax, advisory, and consulting services. Exposure to strategic clients across multiple industries. Competitive compensation and attractive benefits package. Continuous learning and development opportunities to strengthen your technical and leadership capabilities. A collaborative and high‑performance environment focused on innovation, operational excellence, and professional growth. Real career growth opportunities within an international firm.
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