*additional information*
*job number*24203367
*job category*human resources
*location*mexico regional office, ejercito nacional no. 350 suite 4c, mexico city, méx, mexico, 11560
*schedule*full time
*located remotely?*y
*position type* management
*job summary*
responsible for planning, organizing and delivering various classroom and virtual training programs with a special focus on new openings, conversions and level 1 management programs such as foundations of leadership, effective training skills, dynamic teams.
*position-specific expected job contributions*
- delivers training to ensure transfer of knowledge according to program learning objectives
- delivers a variety of learning programs to small and large audiences, classroom and/or virtual
- thoroughly prepares for each learning event and demonstrates a mastery of content knowledge
- effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed
- creates an environment that enables maximum learning by employing adult learning principles
- demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning
- conducts self in a manner reflective of marriott professionalism and decorum before, during and after the learning event
- demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate
- demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery
- effectively solicits, responds and adapts to learner feedback
- participates in the scheduling, administration, marketing, production, execution, post-production and evaluation of learning events, as needed
- maintains content and process integrity of each program, suggesting changes and enhancements as appropriate
- ensures the classroom (physical and/or virtual) meets standards and creates a positive learning environment
- demonstrates and takes action as an ambassador to the company and brand, as appropriate
- follows through on commitments made to participants
- reviews course evaluations and create plans for improvement
- works with the cala learning team to provide feedback and suggestions on logistics processes
- assists with the implementation of new programs as appropriate or requested
- shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities
- maintains updated training resources & knowledge in reference to marriott’s training
- assists in any needed training activities and team buildings, as appropriate
- attends departmental & other meetings as required
- ba/bs (or equivalent) preferred
- completion of topps and effective training skills
- based in mexico (preferably mexico city), local package.
*experience*
- excellent platform delivery skills required
- minimum of 3 years’ experience in classroom training experience in english and spanish.
- previous hotel operations experience preferred
*skills & knowledge*
required:
- facilitation skills for a variety of mediums and audiences
- excellent communication skills (listening, oral, facilitation, presentation, written)
(english and spanish is a must; portuguese optional)
- ability to coach others for performance improvement
- ability to manage multiple tasks/ projects
- experience/knowledge in technology-based delivery tools (i.e. computers, projectors, web conferencing)
- business knowledge (related to marriott business functions, culture, systems, customer)
- business process knowledge (processes, quality measures)
- leadership (project/team leadership, business partnering, change management)
preferred:
- conducts compelling and engaging online learning events using virtual classroom technology
- facilitates highly interactive virtual training programs
- various analysis methods (such as job/task analysis, performance analysis, etc.)
- research methods, including information scanning, data gathering, and analysis
- procedural documentation/ writing skills
- project management
*attributes*
- service orientation
- collaborative; team player
- builds relationships with ease
- problem solver
- creativity
- judgment
- results/goal orientation
- resiliency/adaptability
- comfortable with complexity, ambiguity and change
- comfortable with technology
- agile learner
*travel*
travel requirements vary and could be up to 60%-80%.
- extensive time availability to travel with short notice
- marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disabil