Are you passionate about hospitality and excellence? Join the nh collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across europe, latin america, the middle east, asia and now greater china. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at nh collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.
what will be your mission?
as a reservations staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
what will you do?
1. encourage upselling and meeting set revenue targets each month.
2. be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times.
3. process and respond within 24 hours to all reservation requests according to standards.
4. be up-to-date with current hotel information and data including room types, rates, facilities, f&b departments and promotions.
5. maximize quality levels of product, service and guest satisfaction.
6. ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner.
7. monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.
8. attend hotel events, daily briefings and training to enhance professional skills.
what are we looking for?
9. strong communication skills and persuasiveness.
10. stress resistance and an organized working method.
11. flexibility, accuracy and helpfulness.
12. good level of english both verbal and written
13. always thinking one step ahead and attention to detail.
14. relevant work experience is a plus.
why choose us?
at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* worldwide experience – diversity of 150 different nationalities.
* career development opportunities full of national and international challenges.
* wide range of training programmes to enhance your skills.
* wellbeing initiatives, including flexible working conditions.
* team member recognition programmes, including memorable dates.
* ability to make a difference through our sustainability programme and volunteering initiatives.
* team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
are you looking for a new challenge? apply now
minor hotels europe & americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.