T&e service associate page is loaded## t&e service associateremote type: vor ortlocations: guadalupetime type: full timeposted on: heute ausgeschriebenjob requisition id: r46737xylem ist ein fortune 500 wassertechnologieunternehmen mit global 23.000 mitarbeitenden in über 100 ländern und einer mission: unseren kunden durch innovative technologielösungen und unser fachwissen bei der lösung von wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende anbieter effizienter, innovativer und nachhaltiger wassertechnologien, die dafür sorgen, dass unser wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.*the role*: the *t&e service associate/analyst* will be responsible for providing exceptional support for our card and expense (t&e) customers, focusing on expense, our corporate card program, and reporting functionalities. The ideal candidate should possess excellent analytical, communication, and problem-solving skills, along with a strong customer service mindset. We offer a full benefits package to include 4 weeks paid time off (pto) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.*core responsibilities*:*to perform the job successfully, an individual must be able to perform each essential duty satisfactorily.*expense support:* + serve as the primary point of contact for all user inquiries and issues related to expense system. + provide end-user support by troubleshooting and resolving system-related problems, such as login issues, expense report errors, system configurations, and workflow approval processes. + assist users in navigating the expense platform and guide them on best practices for expense management and reimbursement. + collaborate with expense platform administrators and it teams to resolve complex technical issues and implement system enhancements or updates. + audit out of compliance expense reports in accordance with company policy.*corporate card program support:* + manage the administration and user support for our corporate card program, ensuring timely card issuance, activation, and cancellation as per company policies. + assist employees with inquiries related to their corporate cards, including transaction disputes, card limits, and general usage guidelines. + collaborate with finance and procurement teams to reconcile and pay corporate card transactions, resolve discrepancies, and ensure accurate reporting. + support corporate card payment processes and reconciliation as needed.*reporting and analytics:* + generate and distribute regular t&e reports. + support ad-hoc reporting requests from various departments, ensuring timely and accurate delivery of requested information.*qualifications*:* + bachelor's degree in business administration, finance, or a related field (or equivalent work experience). + proven experience working with concur or a similar t&e management system. + familiarity with corporate card programs and experience in card administration. + strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights. + excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels. + customer service mindset with the ability to provide exceptional support to end-users. + strong attention to detail and ability to handle multiple priorities in a fast-paced environment. + proficiency in microsoft office applications focus on excel and other reporting tools. + knowledge of travel industry regulations, expense policies, and reporting compliance is preferred. + ability to adapt quickly to new technologies and process changes. + language requirements: english requiredwerden sie teil des globalen xylem-teams und gestalten sie innovative technologielösungen mit, die die nutzung, verfügbarkeit, den schutz und die nachhaltige verwendung von wasser sicherstellen. Unsere produkte kommen in der öffentlichen versorgung, der industrie, im wohnbereich und in gewerblichen gebäuden zum einsatz – mit dem ziel, intelligente maschinen, anlagen, messsysteme, netzwerktechnologien und fortschrittliche analysen für wasser-, strom- und gasversorger sowie die industrie bereitzustellen. Arbeiten sie mit uns an einer welt, in der die aktuellen und kommenden wasserherausforderungen mit kreativität und engagement gelöst werden und in der inklusion und zugehörigkeit als treiber für innovation erkannt werden, um unsere wettbewerbsfähigkeit weltweit zu stärken.
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