Join a team recognized for leadership, innovation and diversity
honeywell aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers. The global customer care organization within honeywell aerospace is responsible for excellence in customer service and in executing customer requirements.
- enter contracts for msp, supporting new aircraft enrollments, contract transfers, and renewals.
- provide support for the sales, contracts, and customer accounts teams.
- execute all tasks with a high degree of accuracy.
- develop proficiency in sap and related systems including the myaerospace portal.
- support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
- manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- responsible for maintaining metrics relating to workload and revenue generating activities.
- display strong written and verbal communication and presentation skills.
Other responsibilities may include:
- support aam aftermarket contracts for happ and mpp programs.
- collaborate effectively with internal honeywell resources to provide solutions.
- responding to customized contract requests expedited and / or preferential.
- actively participate in team meetings, process improvement teams, and other activities as assigned.
Key success measurements for this position include:
customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.
*preferred qualifications*:
- bachelor’s degree in business, customer service, operations, or related field
- experience in the aerospace industry is strongly preferred
- demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
- ability to make sound business decisions and take quick actions to execute
- exceptional verbal and written communication skills
- demonstrate strong analytical and problem solving skills
- ability to work collaboratively with multiple honeywell entities by developing and maintaining effective relationships
- excellent time management and organization skills
- working knowledge of export requirements and/or government regulations is a plus
- ability to effectively handle a wide range of customers’ needs and requirements with care and professionalism at all times
- demonstrated ability to work in a changing environment is strongly preferred
- great grasp and passion for customer service
li-hybrid
additional information
- * job id*:req472830
- * category*:customer experience
- * location*:circuito aerospacial no. 2,mexicali,baja california,21395,mexico
- nonexempt