Customer Support Engineer H/M Published 11.28.2024 Job field : Customer services and support Location : Queretaro, Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Spoken language(s) : English Fluent # SAESA SHOP2-148687 Apply Apply with one click Any questions? Published 11.28.2024 Job Description The customer support engineer is responsible for administering and providing assistance to the engine owner regarding shop visit processes. He participates in daily gate review meetings, analyzes technical shop findings reports from subcontracted repair vendors, and elaborates engine condition reports, weekly status reports, and parts reports as required. The engineer supports other functions related to shop visit follow-up. The Customer Support Engineer reports directly to the account engine owner leader of each program and functionally to the Customer Support Manager. The position includes biannual OJT and objectives revision, with career progression options to Sr. Support Engineer or EO appointment.
Complementary Description Processes and elaborates inspection reports, including borescopic inspections and inventories. Analyzes exchange proposals and manages customer approvals. Oversees engine stand repair processes. Updates databases such as SSO, Monitoring Tool, Inductions, Power BI, and Docuware. Creates and launches sales orders in SAP. Prepares shop visit status reports and engine condition reports. Attends gates review, production, and genba meetings. Understands instructions and commercial guidelines. Maintains KPIs.
Job Requirements Ingeniero Aeronáutico / Industrial / LAE or related field.
Specificity of the job N/A
Locate your future workplace El Paraíso - Chichimequillas - E.C., Coyotillos, El Marques 76278
Queretaro, Mexico
11.28.2024 Customer services and support
Engine Owner H-M
Permanent
Queretaro
11.28.2024 Customer services and support
Power Plant Engineer H-M
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