Sustainment engineer - app debugging and support
we are pepsico. Join pepsico and dare for better. We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.
overview
the sustainment engineer plays a critical role in ensuring the stability, performance, and continuous improvement of digital products post-deployment. This role requires a blend of technical expertise, analytical thinking, and cross-functional collaboration to maintain high-quality user experiences and operational excellence.
responsibilities
* technical issue management: perform initial diagnosis and triage of technical issues, resolving independently when possible. Collaborate with internal and external teams to identify root causes and drive timely resolution of software incidents.
* runbook & monitoring validation: partner with product owners to validate runbooks, ensure accuracy of monitoring dashboards, confirm slas, and refine customer notification procedures.
* cross-functional insight & collaboration: connect insights across multiple workstreams to improve product performance and user satisfaction. Work efficiently across teams to ensure the product consistently meets customer expectations.
* product & automation enhancement: enhance logging and monitoring for faster and more accurate error detection. Develop automation to detect compliance requirements and optimize resource usage.
* technical leadership & governance: provide code reviews and share best practices with peers. Advise on segmentation and prioritization of sustainment engineering work to maximize business value.
* communication & reporting: proactively communicate with leadership, providing clear updates on task ownership, timelines, risks, and resolution paths.
* strategic sustainment planning: define tailored sustainment strategies for each product. Identify risks and challenges through structured analysis and stakeholder engagement.
qualifications
* 3-5 years of experience as sustain engineer.
* hands-on experience in web development, multi-layered architecture (preferred), reactjs, node.js, power bi, microsoft azure, and rdbms.
* ability to analyse problems using relevant data, research techniques or solutions, and propose viable approaches.
* expertise in one or more software languages and design patterns.
* understanding of refactoring for modular, scalable code and breaking features into parallel components.
* experience improving compute resource efficiency without negatively impacting customers.
* ability to coach engineers through code reviews and design reviews; capable of crafting technical interview questions and evaluating candidate skills.
if this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
what can you expect from us
* opportunities to learn and develop every day through a wide range of programs.
* internal digital platforms that promote self-learning.
* development programs according to leadership skills.
* specialized training according to the role.
* learning experiences with internal and external providers.
* recognition programs for seniority, behavior, leadership, and other moments of life.
* financial wellness programs to help you reach your goals.
* a flexibility program to balance personal and work life.
* wellness and family benefits including discounts, scholarship programs for children, and life moment aid plans.
we are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
seniority level
* mid-senior level
employment type
* full-time
job function
* information technology
industries
* manufacturing and food and beverage services
azcapotzalco, mexico city, mexico
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