What this job entails:
the project & program management ii role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and pc deployment. The role coordinates work performed by it staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.
scope:
* applies company policies and procedures to resolve a variety of issues
* works on problems of moderate scope
* receives general instructions on routine work and detailed instructions on new projects
your roles and responsibilities:
* manages multiple, cross-functional and technical projects.
* partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
* responsible for managing/tracking program milestones, timeline, and overall deliverables.
* engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
* participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
* participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
* use metrics and kpis to measure project performance using appropriate tools and techniques, and provide regular status updates.
* participate in internal process improvements; remove gaps, across multiple teams and functions.
* ensure risks are accounted for and provide risk mitigation strategies.
* be a point of contact for vendor partners and internal stakeholders.
* coordinate and assist with regularly scheduled meetings with core teams.
* take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
* other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
* candidate summary
* strong communication skills; articulates ideas clearly and effectively
* experience in data center (dc) environments, industrial engineering background must be there.
* familiar with sending/handling system operational workflows/ ticketing tools exp
* core competencies (must-have)
* demand & capacity management background
* strong communication and stakeholder coordination
* ability to work in ambiguous, fast-paced environments
* critical thinking and problem-solving mindset
* process improvement experience
* cloud environment exposure
* data center operations experience
* ticketing tools (e.g., jira, servicenow) and operational support
* hardware order creation and request management
* supply chain management knowledge
* dashboard creation and maintenance
* preferred / nice-to-have
* availability in west coast (pst) time zone
* education background from guadalajara (if relevant to client preference)
* working knowledge of sql
* basic to intermediate python skills
required qualifications/skills:
* bachelor's degree (b.s/b.a) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
* builds productive internal and external working relationships
* exercises judgment within defined procedures and practices to determine appropriate action
* understanding of project management teams, resolving conflict, and meeting schedule timelines
* excellent communication skills (verbal, written, documentation)
* ability to work on multiple projects and assignments concurrently
* self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
* experience creating spreadsheets, presentation material, and project/process documentation
* strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
* ability to collaborate with stakeholders and communicate project updates to client executives.
preferred qualifications:
* various certifications
* change management knowledge
* familiarity with various project management methodologies