Job description
purpose: manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.
key responsibilities:
carrier and shipment management
1. maintain carrier contact to obtain and communicate tracking information for continental and dhl express shipments; request missing data for dhl air waybill (awb) creation and manage scheduled departures with the security company
claims and delivery resolution
2. register, document, and follow up on transportation claims and dhl parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction
order processing and fulfillment
3. process express and employee orders from guadalajara and monterrey locations, coordinating with suppliers and warehouse personnel for timely delivery
inventory and quality management
4. receive and upload delivery evidence to onedrive, verify dhl-generated reports, manage quality holds on tire inventory, and execute weekly transfers and phase-out procedures across mxco, mxmy, and texcoco locations
performance reporting and supplier coordination
5. calculate key performance indicators (kpis) for transport lines, prepare monthly revenue recognition reports, and conduct weekly performance reviews with supplier jasman
qualifications
education and experience:
6. bachelor's degree in business administration, international business, logistics and supply chain management, or a related field is required.
7. 1 to 3 years of professional experience in logistics, supply chain, order management, or transportation operations is required.
8. intermediate english proficiency is mandatory.
core competencies:
9. advanced proficiency in order and inventory management
10. proven ability to prioritize critical tasks and manage competing demands
11. commitment to resolving customer issues with precision and accountability
12. proficiency in shipment tracking and carrier coordination
required technical knowledge:
13. proficiency in sap applications and enterprise resource planning systems
14. advanced command of microsoft office suite (excel, word, powerpoint)
15. expertise in data analysis, validation, and requirements gathering
16. proficiency in key performance indicator (kpi) development and management
17. thorough knowledge of inventory management systems and procedures
18. strong product and business domain knowledge
19. mastery of client relationship management and communication protocols
additional information
continental we are committed to building an inclusive and discrimination-free ecosystem in mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or hiv test as part of our selection processes. #li-at1at