Job number
hot0cecu
work locations
waldorf astoria riviera maya
carretera federal cancun - tulum
cancun 77569
overview
a bar supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
responsibilities
* maintain an effective bar service with an emphasis on high quality, efficient service
* check that guest service standards are set, implemented and monitored, and continuously evaluated
* set-up of the outlet in accordance with the pre-determined standards of the operation
* comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
* demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how bar personnel are trained to possess and apply this knowledge
* ensure compliance with and the proper training of team members so that all company health and safety, and fire regulations and procedures are understood and applied
* ensure all team members are impeccably presented and adhere to the correct uniform standards
* deal with sudden staff shortages through absenteeism and report all absences according to company attendance procedures
* complete all necessary administration in accordance with company procedures relating to all staff members
* maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
qualifications
* a warm personality, attentive and smartly presentable
* an ability to listen and respond to demanding guest needs
* excellent leadership, interpersonal and communication skills
* accountable and resilient
* committed to delivering high levels of customer service
* ability to work under pressure
* flexibility to respond to a range of different work situations
* customer service experience in a supervisory capacity
* passion for delivering exceptional levels of guest service
* a basic level of it proficiency
what it’s like to work for hilton
hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
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