The ops support associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.additionally, the ops support associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.*responsibilities*:- identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- organize, develop, and maintain continuity of business, resolution planning and business review templates- monitor requirements related to compliance with corporate policies- monitor and implement corrective actions derived from mca reviews and other control entities- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.*qualifications*:- 2-5 years of relevant experience- proficient in microsoft office- consistently demonstrates clear and concise written and verbal communication skills- ability to work in fast pace and changing environment- ability to analyze data and solve problems- proven organizational and time management skills*education*:- bachelor's degree/university degree or equivalent experiencethis job description provides a high-level review of the types of work performed.other job-related duties may be assigned as required.*funciones*- analista de atencion telefonica procesos internos- asesoria a ejecutivos de sucursal/ gerentes de diversas áreas sobre temas relacionados con proceso de normatividad interna- asesoria a ejecutivos de sucursal gerentes sobre llenado de formatos internos- generacion de reportes- elaboracion de documentos de apoyo con procesos de normatividad*requisitos*- capacidad de ánalisis- autogestivo- alidad en el servicio- solución creativa de problemas- autocapacitación- deseable conocimientos en normatividad interna*horarios*l-d/ descansos roladosse trabajan turnos de 8 horas en un lapso de 8 am a 9 pmzona de trabajo metepec- *job family group*:operations - core- *job family*:operations support- *time type*:full time- *most relevant skills*please see the requirements listed above.- *other relevant skills*for complementary skills, please see above and/or contact the recruiter.-- view citi's _eeo policy statement_ and the _know your rights_ poster._