Logistics operations coordinator role
we are seeking an experienced logistics operations coordinator to support our team in zapopan, jalisco. This is a fantastic opportunity for someone looking to expand their skills and knowledge in logistics operations.
* prepare and submit daily tracking reports for assigned customers.
* serve inbound customer inquiries from designated high freight spend accounts.
* negotiate with carriers on behalf of the customers.
* answer phone calls and respond to emails.
* determine the most efficient transit solution based on shipment requirements.
* foster strong relationships with customers.
* maintain open communication with local terminals to minimize service disruptions.
* schedule pickups and delivery appointments.
* collaborate with operations manager to identify areas for process improvement.
* follow up on all unconfirmed or rejected pickup requests.
* document and track all service failures.
requirements:
* bachelor's degree in supply chain/logistics/international business or related field preferred but not required.
* flexibility to work various schedules including after-hours, weekend shifts, and regular shifts.
* superior customer service skills, including active listening and effective communication.
* proficiency in english language.
* experience working in crm and tms systems a plus.
* excellent written and verbal communication skills.
* ability to perform basic mathematical calculations and spatial reasoning.
* proficiency in microsoft excel.