Job description overview
we are looking for a junior business product owner for the contact center to support the execution and evolution of contact center tools and work with operations to ensure solutions fit daily activities.
responsibilities
* manage the product backlog (creation, refinement, and prioritization)
* translate business and operational needs into clear requirements (user stories)
* work with technology teams using scrum/kanban methodologies
* follow up on developments and ensure progress
* maintain contact with operations (agents, supervisors) to understand needs
* participate in functional testing (uat) and solution validation
* identify quick improvements that impact daily operations
* support monitoring of basic operational indicators
qualifications
* 1 to 3 years of experience as business analyst, junior product owner, or contact center operations
* basic knowledge of contact center tools (crm, telephony, ticketing)
* familiarity with agile methodologies (scrum or kanban)
* interest in digital products and continuous improvement from an operational perspective
* initiative, practical approach, and close connection with operations
* experience in a contact center and knowledge of metrics such as aht, sla, csat
benefits
* medical insurance coverage
* food vouchers and other perks
* opportunities for talent growth across the organization
* support for equality and diversity
work location
hybrid policy: employees are expected to work at a rockwell location on mondays, tuesdays, and thursdays unless they have a business obligation out of the office.
diversity & inclusion
we believe employee diversity is an important element. We provide opportunities for talent growth and celebrate the individuality of every person, regardless of their origin and identity.
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