*job summary*
*responsibilities*
- collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
- implement servicenow itsm modules to streamline processes and improve service delivery.
- provide technical expertise and guidance to team members fostering a collaborative and innovative work environment.
- monitor system performance and make necessary adjustments to improve efficiency and reliability.
- stay updated with the latest servicenow features and technologies to continuously improve solutions.
- document processes and solutions to maintain a comprehensive knowledge base for future reference.
- engage in continuous learning and development to enhance technical skills and knowledge.
- communicate effectively with stakeholders to ensure transparency and alignment on project goals.
- contribute to the companys mission by optimizing it service management processes positively impacting user experience and operational success.
*qualifications*
- possess strong expertise in servicenow service portal development and customization.
- demonstrate proficiency in servicenow itsm modules and their implementation.
- have a solid understanding of it service management principles and practices.
- exhibit excellent problem-solving skills and attention to detail.
- show ability to work independently and manage multiple tasks efficiently.
- display effective communication skills for collaboration with diverse teams.
- hold a bachelors degree in computer science or a related field.
- have relevant certifications in servicenow or itsm enhancing credibility and expertise.