We are actively seeking a *sr. Support engineer, sap abap.* the role will report directly to the regional manager, sap delivery. Qualified candidates can work remotely in mexico and will work in usa pacific time zone hours.* solve complex customer issues using methodical troubleshooting based on expert knowledge of sap abap as used in various applications functionality and technology.* work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.* provide remote-based abap support* support client customizations, sharing implementation and best practices advice.* develop application break fixes for critical product defects.* create scripts to identify, analyze and correct data issues.* manage one or more key assigned accounts as a technical/functional advisor.* provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.* be a proactive contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours* collaborate with team members in a virtual team environment to extend field experience to different client situations.* contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.* additional duties & responsibilities* other job-related duties and responsibilities may be assigned from time to time* bachelor's degree in computer science or related field or equivalent experience* sap certification(s) preferred* 12+ years relevant abap experience* skills in functional abap based troubleshooting* skills in client facing support.* a track record of successful roles in several sap implementation or upgrade projects* analytical, logical problem resolution skills* sap certification(s) preferred.* knowledge of localizations: architecture, implementation, and key functionality* expertise with s/4 hana including full life-cycle implementation experience.* knowledge of maintenance/patching mechanics and sap architecture* demonstrable history solving complex problems across multiple modules.* 5+ years of direct support of application end-users in a corporate environment* mentoring and training knowledge and experience. - a track record of successful roles in 5 or more sap implementation or upgrade projects* deep working knowledge and understanding of supporting business processes* analytical, logical problem resolution skills* knowledge of localization: architecture, implementation and key functionality* expertise with sap r/3, ecc, including full life-cycle implementation experience, configuration and administration of the application* must be able to speak, read and write english.* speaking, reading and writing another language fluently is desirable.* excellent interpersonal, presentation and communication skills – verbal & written.* superb trouble-shooting skills and tenacity in problem solving.* passionate focus on customer support and the ability to build long term, successful working relationships with clients and colleagues.* strong knowledge of key application functionality, tables, and relationships* deep knowledge of sap customization/extension methodologies* attention to detail and the ability to learn quickly.* extreme focus on client satisfaction* demonstrated ability to work independently and as part of a team.* ability to work calmly and professionally in high pressure situations.* the ability to work remotely from a home-based office in a virtual environment.* experience with abap debug troubleshooting* excellent development skills using sap toolset* excellent interpersonal, presentation and communication skills – verbal & written* excellent client facing and relationship building skills* attention to detail, the ability to learn quickly and share knowledge* extreme focus on client satisfaction* ability to work with the regional manager and assist in bringing clients out of escalation* demonstrated ability to work independently and as part of a team* the best candidates will have extensive knowledge of multiple sap modules across releases (s/4 hana) including proficiency with sap product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.* knowledge of sap industry solutions would be an advantage.* knowledge of any country specific solutions would be an advantage.* a consulting background, while not mandatory, would be useful.* experience with localizations and global implementations would be an advantage* delivered training sessions- colleagues * we work with extraordinary people who create a culture of mutual respect and collaboration.in 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at rimini street to start and end each day with a sense of achievement and purpose.we are looking for talented, passionate people to help us build our future at rimini street.#j-18808-ljbffr