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recruitment manager at baja call center inc.
overview:
baja call center is seeking a training specialist who will be responsible for developing and managing training programs to ensure they align with the company's long-term strategies and objectives. The trainer’s role is to ensure that all employees have a thorough understanding of the products and/or services offered by providing continuous training at all levels of the organization.
responsibilities:
* plan, conduct, coordinate, and implement a comprehensive training program.
* perform agent and call evaluations.
* design and develop effective training programs.
* develop and maintain agent performance improvement programs.
* create testing and/or evaluation tools that measure agent competency in training topics.
* deliver training content and evaluate employees accordingly.
* ensure that team leaders and employees have the knowledge, skills, and capabilities to successfully perform in their current and future roles.
requirements:
* advanced english level
* exemplary interpersonal skills
* ability to coach and motivate
* detail-oriented
* familiarity with contact center tools, systems, and methodologies
* strong ms office skills, including word, excel, and powerpoint
* solid understanding of kpi goals and metrics within a call center environment
* advanced communication and writing skills in english
seniority level
* seniority level
entry level
employment type
* employment type
full-time
job function
* job function
education and training
* industries
outsourcing and offshoring consulting
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